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Q.
How long does it take to produce a Badge Embedment?
A. Due to the exacting detail, complex processing and curing times, we
would like you to allow 7-10 days from the time we receive your
Badge(s). Many times this period is shorter, but in every instance,
you will be absolutely pleased with the final product. Overnight
Embedment Service is Available most of the time.
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Q.
What are my Payment options?
A.
We accept Visa, Master Card & Personal Checks.
AMEX add 5% Fee
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Q.
What are my Shipping options?
A. Free shipping is included within the continental United States via
the United Parcel Service ground on standard
badge embedments only.
Other options include post office, or Federal Express, Airborne Express,
DHL or even Messenger Service. Extra Shipping cost when other couriers
than UPS deliver will be added to cost
of Embedments.
Call us for specific details on your shipping arrangements.
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Q.
Can I order on-line?
A.
Since all of our productions are custom made, there will be a need to
have some communication directly with you.
We can receive your order information from our on-line order
form by filling it out and faxing it to 818-846-0877, but payment options are not available on-line at this time.
They are only taken by a real person. No personal data will
travel over internet.
If good customer service is old fashion, then call us old
fashion. It is our to goal to make our customer the best
products & provide the best possible we can.
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Q.
How do I place an order?
A.
To
place an order, simply fill out our order form, e-mail it to us, or
print it out and fax it to us. Put
your badge(s) in an envelope, and send it to us, insured or with a
registered delivery service. Please protect the
badge with some form of packing material.
Please include a printed copy of your order form for our
records.
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Q.
Do you require a deposit?
A. Yes, payment in full is required
before a job is shipped. Credit cards are not charged until a job
is completed. If there is any type of problem we will do our best
to warn you prior to casting the plastic.
In most instances a remedy is possible. On No Guarantee
Items , Prepayment and an email acknowledging the potential
problem or a signed fax will be required.
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Q.
What is a Lucite Embedment?
A.
Simply
explained, it is an item suspended in a block of hard acrylic
transparent material. You
must see & hold one to appreciate the craftsmanship and beauty of
a custom Lucite embedment. No
photo or written explanation can do it justice.
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Q.
How is a Lucite Embedment made?
A.
Lucite is a high quality acrylic product. The versatility of Lucite®
allows it to be custom designed into a variety of shapes and sizes,
incorporating many different types of embedded elements. However, due
to chemical reactions during the process, not everything can be
embedded.
The
process starts with two basic ingredients, an acrylic resin powder and
monomer, a crystal clear liquid. The powder and monomer are mixed
together in specific proportions. The result is a thick, opaque
liquid. The mixture is hand poured into molds and allowed to partially
harden. Objects to be embedded are then hand placed into the Lucite®
layer. Another layer is poured over the embedded object and the
Lucite® is again allowed to harden.
Heat and pressure are applied to the parts to remove any air bubbles
and completely harden the part. Parts are then sanded to size then
buffed by hand to a bright crystal-like finish.
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Q.
What sizes can be made?
A.
Amost any size can be cast, however our maximum is 60 inches long, 30
inches wide and 12 inches thick.. We will recommend a size that best fits your custom order.
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Q.
What is the minimum order?
A. There is no minimum order! The great
part about our product is that even though this is a totally
customized item, you can order just one at no additional cost!
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Q.
Will I be charged tax on my order?
A. Prices listed include any
sales tax and ground shipping via UPS.
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Q.
If my original isn't perfect, how will the embedment look?
A. We can only work with what you give us. Try to send the best
original material possible. We may have suggestions that can
improve the overall beauty of all work. Most Problems can be
corrected.
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Q.
How do we build them?
We start with the most important
part YOU!
Step 1: You supply us with the
item or items you would like displayed
Step 2: We work with you in designing a layout for your items
Step 3: We begin crafting
your custom embedment
Step 4: We
take care in placing each item proudly in its place
Step
5:
We complete & deliver your project within your specified
completion time.
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Q.
Do you offer discounts on large or group orders?
A. YES!!! If you
are interested in a large quantity on custom order for your business
or group please contact one of our customer service representative for
details about our group discount programs.
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Quality
and Delivery Makes the Difference
